Q: What is a VPN?

A:VPN stands for Virtual Private Network. A VPN provides a secure way to access network resources over the Internet or other public or private networks and allows you to connect to a remote network and become a node on that network. VPNs use tunneling, encryption, authentication, and access control over a public network at the same time for security. Although they often use public networks, VPNs inherit the characteristics of a private network, thus the "Virtual" Private Network. A VPN can be a better alternative to traditional dial-up connections to provide access to remote users and telecommuters. It can also take the place of the public switched telephone network or dedicated leased lines to connect LANs in different sites. VPNs can also be used to give customers, clients and consultants access to corporate resources.

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Q: How does it work?

A:The VPN connection behaves like this:
You connect to the Internet in the normal manner, through your ISP.
The VPN client software on your computer initiates a connection with the VPN server.
The VPN server encrypts the data on the connection so it cannot be read by others while it is in transit.
The VPN server decrypts the data and passes it on to other servers and resources.

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Q: Do I need to open some ports on firewall or router?

A: PPTP need GRE protocol to work, so if your ISP allow GRE protocol it will work, nearly no ISP block GRE protocol. If you are having problem to connect to our VPN server please contact us or submit support ticket.

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Q: Does it also protect other protocols like ICQ, Mail or FTP.

A: Once you are connected to our VPN server, all programs use a virtual network interface, which protects all programs that access internet on your computer.

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Q: Error 800 ? Unable to establish the VPN connection

A: The VPN server may be un-reachable, or security parameters may not be configured properly for this connection. Check the PPP settings from the Blacklogic.com connection Properties. This error could also be due to firewall restrictions on your computer. Please check your anti-virus or firewall documentation for more information on how to view and disable firewall rules.

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Q: Do you offer trial accounts?

A: Yes, we do offer free trial accounts with some limit for 7 days.

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Q: I can't connect to your VPN server.

A: Probably your account subsciption was expired and you need to renew it. Please contact Technical Support Here

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Q: What can I do if my ISP blocked VPN and how can I get more security high level encryption?

A: We provide OpenVPN account OpenVPN works with UDP protocal which is all connections support, OpenVPN has compresses traffic and high level security feature. please contact us for any information. need know more about OpenVPN, please go official site openvpn.net for more information

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Q: What protocal Your VPN uses, TCP or UDP protocal?

A: Our standard VPN account uses TCP - PPTP, We can provide OpenVPN which uses UDP